10.Preparation出行准备
receipt收据corporate card 公司信用卡
reimbursement 报销surname姓
first/given name 名birth date 出生日期
nationality国籍Passport No。护照号
itinerary 旅程表control No。编号
visa 签证signature 签字，签名
issue at（place）签发地business trip/travel 出差
expense account 报销单company credit 公司信贷
per diem rates 每日定额cash advance 预支费用
issue date 签发日期expiry date 失效日期
to stay for ten days停留期为10天relation by blood 血亲（关系）
living out of a suitcase旅行包生活perks 额外津贴
relation by marriage/affinity 姻亲（关系）
request for permission 请求批准residence certificate 居留证件
residence permit 居住证，居留证resident alien 外籍居民，外侨
destination country前往目的地国city where you boarded 登机城市
city where visa was issued签证签发地
rejection 拒绝，抵制，驳回，否决social security 社会保障
visa type 签证种类country of origin 原住地
undocumented alien 非法入境移民
When you arrive，you can rent a car at the airport from Oriental Rentals。The company has a line of credit there。
□你到达的时候，可以在机场东方租车公司租一辆车。公司是那里的会员单位。The per diem rate for meals will increase to 30 Yuan，effective next month。
□每日差旅餐饮补贴升至30元，下月开始执行。I’ll be with you in a minute。I have to finish filling in my expense account。
□我马上就来。我得先填这些报销单。You can get a 5000 RMB cash advance for your trip from the financial department。Bring your itinerary with you。
□你可以去财务部预支5000元差旅费。带上你的旅程表。Thank you very much。I’d like to get a visa to France。
□多谢，我想申办赴法国签证。Don’t forget to keep all your receipts。You’ll need them for reimbursement。
□别忘了保留你的所有收据，你要用它们报销。I am here to discuss my visa application。
□我是来申请签证的。You can use your corporate card for OCS。（On Company Service）expenses only。
□你只能在支付公务费用时使用公司信用卡。She’s always living out of a suitcase。She travels so much that she’s racked up over 100，000 frequent flyer miles in the past year。
□她成天过着旅行包式的生活。她出差如此频繁，在过去一年中她已超越了100，000英里积分里程。I am here to apply for a visa。
□我是来申请签证的。Besides his other perks，he gets to stay at the best hotels when he’s traveling on business。
□除了其他额外补贴，他出公差时可以住最好的酒店。Have a seat，please。Make yourself comfortable。
□请坐，别客气。
A=Jenny（珍妮）B=Danny（丹妮）
In this conversation，Jenny Mathews is going on her first business trip。She’s talking to a co-worker，Danny Spenser，about it。
A：Hi Danny，guess what！The boss is sending me to the east coast for a marketing seminar next month。
B：Ah hah，you must be happy。You’ve been itching to go on a business trip for months。
A：Yeah，and he said there。’ll be more coming up，so I should get a corporate card。The problem is，I don’t know how to proceed，and I didn’t want the boss to know that。Can you fill me in？
B：Sure，no problem。First，go to see the secretary and tell her where you’re going and when。She’ll arrange for transportation and hotel through our travel agent，and give you the tickets and itinerary in a few days。At the same time，ask her for an application form for the card。
A：Will I use the card for everything？
B：No，we have company credit arrangements with some major airlines and hotels。For this trip，you’ll probably only use it for food。Not all restaurants accept the card，so you may have to pay cash。
A：Do I pay out of my own pocket？
B：Afraid so。We used to have cash advances，but the company stopped that when they started issuing cards。
A：Will the company reimburse everything？
B：No，there are maximum per diem rates。I’ll give you a list。Of course，personal items aren’t covered。And make sure you keep all your receipts。You’ll have to attach them to your expense account when you get back。
A：Anything else？
B：Since you’ll be traveling often，apply for a frequent flyer card。Gathering frequent flyer miles is one of the perks of OCS travel。And let me know how you like living out of a suitcase。
在这一对话中，珍妮？马修斯要开始她的第一次商务旅行。她正和同事丹妮？斯宾塞谈论此事。
A：嗨，丹妮，你猜怎么着！老板下月要我去东岸参加一个市场营销研讨会。
B：啊哈，你肯定很高兴。你想出差都想好几个月了。
A：是的，他说以后还有更多机会。所以我应该有一张公司信用卡。但问题是我不知道如何申请，而且不想让老板知道。你能帮我吗？
B：当然了，没问题。首先去找秘书，告诉她你要去哪儿，什么时候去。她会通过我们的旅行代理，为你安排交通和酒店，并在几天内给你票据和旅程表。同时问她要一张信用卡申请表。
A：不，我们和一些主要航空公司和酒店都有公司信用协议。这次旅行你也许只会用它来吃饭。但并不是所有的饭店都接受这一信用卡，你也许要付现金。
B：一切费用都可以用那张卡吗？
A：我要花自己的钱吗？
B：恐怕是。我们以前是预支差旅费，但自从公司使用信用卡后，就停止了。
A：公司会报销所有费用吗？
B：不，有每日最高限额。我会给你一个表。当然私人用品不算在内。而且必须保留所有收据。回来后，你必须把他们贴在报销单上。
A：还有其他的吗？
B：既然你要经常飞行，去申请一张飞行积分卡。积累飞行里程是商务旅行的额外补贴之一。到时候告诉我你是怎么带着旅行包生活的。
A=Visa Officer（签证官）B=Wang Yang（王阳）
A：Good morning，I am Sam Stone，a visa officer here。Please be seated。
B：Thank you，sir。
A：Wang Yang，right？
B：Yes，sir。
A：Would you mind answering a few questions？
B：Not at all。Please go ahead。
A：Mr。Wang，can you tell me something about yourself？
B：After getting my Bachelor’s degree，I have worked in the export department of a foreign trading company。
A：What is the main product of your company？
B：The main product of our company is a kind of electronic product which will be used to encapsulate the electronic chips or components in semi-conductor，mobile phone and TV sets。
A：What are your main responsibilities in this company？
B：I develop new sales strategies according to the changing market and take charge of the key projects and important clients。
A：Fine，that’s all。You may leave now。
B：Thank you，Goodbye。
A：下午好。我是萨姆？斯通，这里的签证官，请坐。
B：谢谢，先生。
A：王阳，是吗？
B：是的，先生。
A：你可以回答几个问题吗？
B：当然，请吧。
A：王先生，能向我介绍一下你自己吗？
B：获学士学位后，我在一家外贸公司的出口部工作。
A：你公司的主要产品是什么？
B：我公司主要经营电子产品。这种产品主要用于半导体、移动电话、电视内部电子芯片或电子元器件的封装。
A：你在这家公司的主要职责是什么？
B：我根据变化的市场研究新的销售策略，并且负责主要的项目和重要的客户。
A：很好，就这样，你可以走了。
B：谢谢你，再见。
1.Guess what 口语，意思是猜猜，常用于发生意想不到的事情时。
2.a marketing seminar 市场推销研讨会
3.be itching to do sth。渴望做某事
The pupils are itching to have holidays。小学生渴望放假。
An invitation to an exhibition from a foreign company
Dear Sirs，
I would hereby invite the members of Shanghai delegation totally 3 persons（listed in attachment）led by you，to come over to Australia for the 2nd Australia Clothes Exposition，which is to be held at Sydney during March 15，2008 to March 20，
2008.Please make the necessary arrangements for your delegation to arrive in Australia。During the exposition，you will stay here for six days。All your expenses including international air tickets，local transportation，accommodations，medical insurances and all other related expenses during your stay here will be paid by yourselves。
We are looking forward to greeting you in Australia very soon。
Yours sincerely，
×××
Sharing Hotel Rooms
By the time a marine pulled into a little town，every hotel room was taken。
“You’re got to have a room somewhere，”he pleaded。“Or just a bed，I don’t care where。”
“Well，I do have a double room with one occupant，a navy guy，”admitted the manager，“and he might be glad to split the cost。But to tell you the truth，he snores so loudly that people in adjoining rooms have complained in the past。I’m not sure whether it’ll be worth it to you。”
“No problem，”the tired marine assured him，“I’ll take it。”
The next morning the marine came down to breakfast bright-eyed and bushy-tailed。“How’ll you sleep？”Asked the manager。
“Never better。”
The manager was impressed。“No problem with the other guy snoring，then？”
“Nope，I shut him up in no time。”said the marine。
“How’ll you manage that？”asked the manager。
“He was already in bed，snoring away，when I came in the room，”the marine explained。“I went over，gave him a kiss on the cheek，said，‘Goodnight，beautiful。’and he sat up all night watching me。”
11.Taking a Plane乘坐飞机
briefcase 公文包suit bag 衣服袋
travelling bag 旅行袋shoulder bag 背包
trunk 大衣箱suitcase 小提箱
airport 机场status订座情况
to confirm a ticket 确认机票gate登机口
carrier承运人（公司）Flight No。航班号
first class 头等舱business class 经济舱
Plane No。机号Seat No。机座号
smoking seat吸烟坐位non-smoking seat非吸烟席
airline operation 航空业务alternate airfield 备用机场
landing field 停机坪flight number 航班号
jetway 登机道air-bridge 旅客桥
visitors terrace 迎送平台concourse 中央大厅
loading bridge 候机室至飞机的连接通路airline coach service 汽车服务
international terminal 国际航班候机楼regular flight 正常航班
domestic terminal 国内航班候机楼control tower 控制台
shuttle bus 机场内来往班车name of passenger旅客姓名
good for passage between旅行经停地点name tag 标有姓名的标签
domestic flight 国内航班international flight 国际航班
non-scheduled flight 非正常航班
Just a moment，I’ll check the schedule。
□请稍等，我来查一下时刻表。How much longer does it take to get to Berlin？
□还有多久到达柏林？We have coffee，tea，juice，coke，beer and cocktails。
□咖啡、茶、果汁、可乐、啤酒和调酒。Which would you like for dinner，beef，chicken or fish？
□晚餐想吃牛肉、鸡肉或是鱼？The only flight available is Northern Airlines 120，which leaves at 10：30 a。m。
□只有北方航空公司的120次航班有座位，中午10点30分起飞。Do you have any Chinese newspapers/magazines？
□机上有中文报纸或杂志吗？Scotch and water，please。
□请给我加水威士忌。Beef，please。
□请给我牛肉。I feel cold/hot。
□我觉得有些冷（热）。I feel a little sick，Can I have some medicine？
□我觉得有些不舒服，是否可给我一些药？May I have a pillow and a blanket，please？
□请给我一个枕头和毛毯。Could you tell me how to fill in this form？
□请告诉我如何填写这张表格？Will this flight get there on time？
□这班班机会准时到达吗？You tell me what the economy class fare is？
□你能告诉我经济舱的票价吗？Is it a direct flight？
□是直达航班吗？May I have your name and telephone number？
□请问你的姓名和电话号码？I’m anxious about my connecting flight。
□我担心能否赶上转机班机。What kind of drinks do you have？
□机上提供哪些饮料？Boarding will start an hour before departure，at 7：00 a。m。
□飞机起飞前一小时，即7：00 开始登机。Flight CA010 to Guangzhou is now boarding at Gate
6.
□飞往广州的CA010次班机正在6号登机口登机。We are now boarding all passengers on Flight CA020 to Shanghai。
□请所有乘坐飞往上海的CA020次班机的旅客现在登机。Now we’d like to begin general boarding。
□现在，请所有旅客登机。At this time we’d like to pre-board passengers in first class and business class，and passengers with young children or those who need special assistance。
□头等舱和公务舱的乘客，以及携带小孩或者需要特殊帮助的旅客现在请您开始登机。Can I put my baggage here？
□我能将手提行李放在这儿吗？Could you change my seat，please？
□是否可替我更换座位？May I recline my seat？
□我是否可将座位向后倾倒？（向后座的乘客说）May I smoke？
□我是否可以抽烟？
A=Operater（接线员）B=James（詹姆士）
A：Good morning，the United Airlines。What can I do for you？
B：Yes，I’d like to make a reservation to Huston next Friday。
A：When do you want to fly？
B：Friday，July
20.
A：We have Flight 365 on Friday。Just a moment please。Let me check whether there’re seats available。I’m sorry we are all booked up for Flight 365 on that day。
B：Then，any alternatives？
A：The next available flight leaves at 8：20 Saturday morning July
21.Shall I book you a seat？
B：Er……。it is a direct flight，isn’t it？
A：Yes，it is。You want to go first class or coach？
B：I prefer first class；what is the fare？
A：One way is
220.
B：OK，I will take the 8：20 flight on Saturday。
A：A seat on Flight 386 to Huston 8：20 Saturday morning。Is it all right，sir？
B：Right。Can you also put me on the waiting list for the 20th？
A：Certainly。May I have your name and telephone number？
B：My name is James Hawthorne。You can reach me at
73658913.
A：I will notify you if there is cancellation。
B：Thank you very much。
A：My pleasure。
A：早上好，美国联合航空公司。我能为您做些什么吗？
B：是的，我想订一张下周五飞往休斯顿的机票。
A：您想何时去？
B：周五，七月二十日。
A：我们周五有365次航班。请稍等，让我查一下那天是否有座。非常抱歉，365次航班机票已订完。
B：那还有别的吗？
A：有一次航班在七月二十一日周六上午8：20起飞，我能为您订个座位吗？
B：哦……是直航对吗？
A：是的。您愿意订头等舱还是经济舱的机票？
B：我想订头等舱的机票，多少钱？
A：单程是220美元。
B：好的 我将订周六8：20的机票。
A：一张386次航班周二早晨8：20飞往波斯顿的机票，对吗，先生？
B：对。你能也把我放到二十号等候名单中吗？
A：当然可以，您能告诉我您的名字和联系方式吗？
A：若航班取消，我将通知您。
B：非常感谢。
A：不客气。
A=Passenger（乘客）B=Servant（服务员）
A：Good morning。Can I check in here for CA653 to New York？
B：Yes，may I have your ticket and passport，please？
A：Here you are。
B：Do you have any baggage to check in？
A：Yes，I have three pieces。
B：Please put your three pieces of baggage on the conveyor belt one by one。
A：OK，could I take this briefcase as my hand baggage？
B：That’s all right。What kind of seat do you prefer？
A：Please give me a first row，aisle seat。
B：I’m sorry。No more aisle seats are available。Will the window seat be all right？
A：That’s okay。
B：Here are your ticket and passport，and here are your boarding pass and baggage check。
A：Thank you very much。
B：Have a nice trip。
A：您好，去纽约的CA653次航班是在这里办理乘机手续吗？
B：是的，请出示您的机票和护照。
A：给你。
B：您有行李要托运吗？
A：有三件。
B：请您把三件行李一件一件地放在传送带上。
A：这个公文包能做为手提行李吗？
B：可以，您喜欢什么座位？
A：第一排，靠走廊的位置。
B：对不起，靠走廊的座位没有了，窗口的座位行吗？
A：行。
B：给您机票，护照，登机牌和行李牌。
A：非常感谢。
B：祝您旅途愉快。
1.make a reservation机票，车票，宾馆，饭店的预定。
I would like to make a reservation of a double room。
我想预定一间双人房。
2.check in登记，报到，反义词组是check out
3.aisle seat 靠走廊的座位
Business Dining Manners（I）
As soon as the hostess picks up her napkin，pick yours up and lay it on your lap。Sometimes a roll of bread is wrapped in it；if so，took it out and put it on your side plate。
Dinner usually begins with soup。The largest spoon at your place is the soup spoon。It will be beside your plate at the right-hand side。
If there is a fish course，it will probably follow the soup。There may be a special fork for the fish，or it may be similar to the meat fork。Often it is smaller。
The main Course is usually served by the host himself，especially if it is a fowl or a roast which need to be carved。He will often ask each guest what piece he prefers，and it is quite proper to state your preference as to lean or fat，dark or light。
If you have English and American friends you will notice a few differences in their customs of eating。For the main or meat curse，the English keep the fork in the left hand，point curved downward，and bring the food to the mouth either by sticking the points onto it or in the case of soft vegetables，by placing it firmly on the fork in this position with the knife。Americans carve the meat in the same position，then lay down the knife and taking the fork in the right hand with the point turned up，push it under a small piece of food without the help of the knife and bring it to the mouth right-side-up。
If a servant passes food around，he will pass the dish in at your left hand so that you can conveniently serve yourself with your right hand。Never serve yourself while the dish is on your right；it is then the turn of your neighbor on the right。It is polite to take some of everything that is passed to you。But if there is something you may not like，you may quietly say，“No，thank you”。
An Ocean of Beer
Two Irishmen were adrift in a life boat following a dramatic escape from a burning freighter。While rummaging through the boat’s provisions，one of the men stumbled across an old lamp。Secretly hoping that a genie would appear，he rubbed the lamp vigorously。To the amazement of the castaways，a genie came forth。This particular genie，however，stated that he could only deliver one wish，not the standard three。
Without giving much thought to the matter the man blurted out，“Make the entire ocean into beer！”The genie clapped his hands with a deafening crash，and immediately the entire sea turned into the finest brew ever sampled by mortals。
Simultaneously，the genie vanished。Only the gentle lapping of beer on the hull broke the stillness as the men considered their circumstances。One man looked disgustedly at the other whose wish had been granted。After a long，tension filled moment，he spoke：“Nice going idiot！Now we’re going to have to piss in the boat！”
12.In a Hotel入住酒店
lounge大堂doorman门房
chef主厨valet侍者
bar酒吧manager经理
bellboy搬运员tariff 价目表
porter 行李员valuables 贵重品
front desk服务台information问询台
checkroom寄存处waiter服务生（男）
waitress服务生（女）maid房间女服务员
room clerk客房服务员unmade room 未清扫房
mini-suite 小型套房junior suite 简单套房
suite deluxe 高级套房honeymoon suite 蜜月套房
penthouse suite 楼顶套房advance deposit 定金
reservation 订房间room rate 房价
standard rate 标准价family suite 家庭套房
coffee shop咖啡厅dining room餐厅
banquet hall宴会厅arcade小商店
twin room 带两张单人床的房间double room 带一张双人床的房间
registration 登记rate sheets 房价表
cancellation 取消预定imperial suite 皇室套房
presidential suite 总统套房on change 待清扫房luggage/baggage 行李key cards 房门卡
breakfast included 含早餐vending machine自动售货机
I’ll like to book a double room for Saturday next week。
□下周六我想订一个双人房间。What’s the price difference？
□两种房间的价格有什么不同？A double room with a front view is 160 dollars per night，one with a rear view is 135 dollars per night。
□一间双人房朝阳面的每晚160美元，背阴面的每晚135美元。I think I’ll take the one with a front view then。
□我想我还是要阳面的吧。We’ll be leaving Friday afternoon。
□我们将在星期五下午离开。I’ll like to book a single room with bath from the afternoon of June 6 to the morning of June
10.
□我想订一个带洗澡间的单人房间，6月6日下午到6月10日上午。We do have a single room available for those dates。
□我们确实有一个单间，在这段时间可以用。What is the rate，please？
□请问房费多少？The current rate is 100 Yuan per night。
□现行房费是100元一天。By the way，I’ll like a quiet room away from the street if it is possible。
□顺便说一下，如有可能我想要一个不临街的安静房间。Could I have a room far away from the elevators？
□给我一间离电梯远些的房间好吗？When can we have meals？
□什么时候可以吃饭呢？This is room 1312；I’ll like to make a lunch reservation。
□我是1312房间的，我想预定中餐。The porter will take your bag up to room。
□工作人员会帮你把行李放到房间里。Leave your laundry in the laundry bag behind the bathroom door。
□请把要洗的东西放在浴室门后的洗衣袋中。I hope I’m not disturbing you。
□我希望没有打扰您。One moment，madam，I’ll bring them to you right away。
□等一会儿，夫人。我马上送来。What services come with that？
□这个价格包括哪些服务项目呢？That sounds not bad at all。I’ll take it。
□听起来还不错。这个房间我要了。Wish you a most pleasant stay in our hotel。
□愿您在我们宾馆过得愉快。I hope you have enjoyed your stay with us。
□希望您在我们宾馆过得愉快。Thank you for your advice/information/help。
□感谢您的忠告/信息/帮助。It’s in the basement at the end of the corridor。
□在地下室走廊尽头。Have my baggage take up，please。
□请帮我把行李拿上来吧。Just call Courtesy Services at extension
215.
□打215分机找免费服务部。Mind/Watch your step。
□请走好。Do you want a single room or a double room？
□您是要单人房呢？还是要一个双人房？What kind of room would you like，sir？
□先生，您想要什么样的房间？I prefer a quiet room facing north。
□我要一间朝北的、安静的房间。Have you got vacant rooms？
□还有空房间吗？What is the rate per day？
□多少钱一天？Thank you for staying in our hotel。
□感谢您在我们酒店下榻。Where is the washroom/restroom/elevator？
□请问盥洗室/休息室/电梯在哪儿？It’s in the lobby near the main entrance。
□在大厅靠近主入口。
A=Bob Sax（鲍伯？萨克斯）B=Operater（接待员）
A：Hello。My name is Bob Sax。I have a reservation。
B：One second，please。Ah，Mr。Hanks，seven nights in a single room。
A：That’s right。
B：Would you fill in this form with your name，address and phone number，please？
A：OK。Here you go。
B：How will you be paying for this，sir？
A：Credit card，please。
B：Ok。You’re in Room 712，and the elevator is over there。
A：你好。我是鲍伯？萨克斯。我预订过房间。
B：请稍等。哦，汉克斯先生，住七晚，单人间。
A：对。
B：请将你的姓名、地址、电话号码填入这张表格中好吗？
A：好的……给你。
B：您怎么付款，先生？
A：信用卡。
B：好的。您住七一二房间，电梯在那边。
A=Johnson（约翰逊）B=Clerk（办事员）
A：Hello。I’d like to check in，please。
B：Certainly。Do you have a reservation？
A：Yes，the name is Cook，Mr。and Mrs。Cook。
B：Here we are。For seven nights。Could you fill in the registration card，please？And I’ll need your credit card。
A：All right。
B：Thank you。And here’s your room key，Room
325.
A：Does that room have an ocean view？
B：No。The rooms with ocean view are20 more per night。Your room overlooks the parking lot。
A：Well，we’d like a room with an ocean view，please。
B：I’m sorry，those rooms are all taken。
A：I’m awfully hungry。Is the coffee shop still open？
B：Yeah，it’s open until nine o’clock。If you want anything after that，there are a couple of vending machines for soft drinks，chocolate bars-things like that。
A：Thank you。By the way，is there a television in the room？
B：Yes，there is。We’ve got cable TV。
A：OK，that’s great。
B：If you need anything else，more towels or anything，the office is open until midnight。
A：OK，thanks again。
A：你好，我想登记入住。
B：当然可以。您有预约吗？
A：是的，姓氏是库克，库克先生和库克夫人。
B：找到了，七晚，请您填写好入住登记卡，并且把信用卡给我。
A：好的。
B：谢谢您。这是您房间的钥匙，325室。
A：这个房间看得到大海吗？
B：看不到。能看到大海的房间每晚多20美元。从您的房间望出去是停车场。
A：噢，那请给我们换一间带海洋景观的房间吧。
B：对不起，这些房间都已经满了。
A：我太饿了。咖啡馆还开放吗？
B：是的，咖啡馆一直开放到九点钟。如果之后你还想要什么的话，那边有一些自动售货机，出售饮料，巧克力棒等类似商品。
A：谢谢你。顺便问一下，房间里有电视吗？
B：有，我们有有线电视。
A：太好了。
B：如果您需要其他事物，更多的毛巾或任何东西，办公室是一直开放到午夜的。
A：好的，再次感谢你。
1.fill in 填入，填写
Would you please fill in the registration form？
请您填写一下登记表好吗？
2.Those rooms are all taken。房间都定满了。
Business Dining Manners（Ⅱ）
The hostess may or may not ask if you would like a second helping，according to the formality of the meal。If she does and you accept it，you should pass your plate to her or to the servant with the knife and fork still lying on it。
A salad is eaten with a fork only held in the right hand with points turned up。There is usually a special one for the salad，a little smaller than the meat fork。
Bread is taken in the fingers and laid on the side plate or the edge of the large plate。It is never taken with a fork。Butter is taken from the butter dish with the butter knife and placed on the side plate，not on one’s bread。
When there are things on the middle of the table，such as bread，butter，jelly，pickles，nits，candies，you should not take any until the hostess has suggested that they be passed。
It is impolite for a guest to leave the table during a meal，or before the hostess gives the signal at the end。When the hostess indicates that the dinner is over，she will start to rise from her seat and all the guests rise from theirs at the same time。
Here are some rules and suggestions。
Sit up straight on your chair；
Do not put much food in your mouth at a time；
Drink only when there is no food in your mouth；
Try not to get into your mouth anything that will have to be taken out；
Do not make any noise when you eat；
Do not clean your teeth at the table or anywhere in public，either with your finger or tooth picks，not even with you tongue。
Who is This？
My two sisters and I were all away at various colleges at the same time。One day，after facing one crisis too many and tired of being treated like just another undergraduate，I phoned home for some consolation and understanding of my unique problems。
When my dad answered，I immediately launched into my litany of frustrations with college life。As I paused to catch my breath，he said，“O。K。honey……now，first of all，who is this？”
