Attendance & Service 客房服务
Housekeeping．May I come in？
我是客房的，可以进来吗？
When would you like me to do your room，sir？
您要我什么时间来给你打扫房间呢，先生？
You can do it now if you like．
如果您愿意，现在就可以打扫。
I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
I’m sorry that your flask is empty．
很抱歉您的水壶空了。
May I do the turndown service for you now？
现在可以为您收拾房间了吗？
Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
Could you come back in three hours？
你能不能过3小时再来整理？
Certainly，madam．I’ll let the overnight staff know．当然可以，女士。我会转告夜班服务员。
Would you tidy up a bit in the bathroom？
请整理一下浴室好吗？
I’ve just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
It’s growing dark．Would you like me to draw the curtains for you？
天黑下来了，要不要我拉上窗帘？
Is there anything I can do for you？
您还有什么事要我做吗？
I’m always at your service．
乐意效劳。
Dialogue A
A：Housekeeping．May I come in？
B：Yes，please．
A：When would you like me to do your room，sir？
B：You can do it now if you like．I was just about to go down for my breakfast when you came．But before you start，would you do this for me？
A：Yes，what is it？
B：I would like you to go and get me a flask of hot water．I need some hot water to wash down medicine after breakfast．A：I’m sorry that your flask is empty．I’ll go and get you another flask that’s full at once．B：Thank you．
Dialogue B
（The Turndown Service）
A：Good evening，madam and sir．May I do the turn down service for you now？
B：Oh，thank you．But you see，we are having some friends over．We’re going to have a small party here in the room．Could you come back in three hours？
A：Certainly，madam．I’ll let the overnight staff know．They will come then．B：That’s fine．Well，our friends seem to be a little late．Would you tidy up a bit in the bathroom？I’ve just taken a bath and it is quite a mess now．Besides，please bring us a bottle of just boiled water．We’d treat our guests to typical Chinese tea．A：Yes，madam．I’ll bring in some fresh towels together with the drinking water．B：OK．
A：（Having done all on request） It’s growing dark．Would you like me to draw the curtains for you，sir and madam？
C：Why not？That would be so cozy．
A：May I turn on the lights for you？
C：Yes，please．I’d like to do some reading while waiting．A：Yes，sir．Is there anything I can do for you？
C：No more．You’re a smart girl indeed．Thank you very much．A：I’m always at your service．Goodbye，sir and madam，and do have a very pleasant evening．Words and Expressions
flask n．长颈瓶，热水瓶
overnight a．终夜的，一夜间的
cozy a．舒适的，温暖的
service n．服务，帮助
